Bulk discounts available. For details visit: www.amacombooks.org/go/specialsales Or contact special sales: Phone: 800-250-5308 E-mail: specialsls@amanet.org View all the AMACOM titles at: www.amacombooks.org This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Davis, Kevin. Slow down, sell faster! : understand your customer's buying process and maximize your sales / Kevin Davis. p. cm. Includes bibliographical references and index. ISBN-13: 978-0-8144-1685-3 Isbn-10: 0-8144-1685-3 1. Consumer behavior. 2. Selling. 3. Customer relations. I. Title. HF5415.32.D378 2011