25. Call #2: Second Thirty-Second Speech

Coming together is a beginning. Keeping together is progress. Working together is success.

—Henry Ford

“Dennis, Bob, Gail, and Ted, it’s good seeing you folks again. Thanks for having me back. Last time we talked, you said you wanted to:

1. Change the travel agency you are dealing with by the end of the year.

2. Make sure the new agency has a worldwide presence.

3. Insure you get 24/7 service without paying additional charges.

“Today, you wanted to discuss:

1. How our agency can meet your specific needs, especially the international problems your travelers have been running into overseas.

2. What our online support function looks like.

3. How our pricing structure works.

“Is this correct? Any changes? Have any other items come up since we talked? Good, then let’s get started with today’s meeting. First, I want to make sure we are on the same page. If all goes well today, a good next step we should be thinking about is to sit down and put together a rough schedule of how the transition would take place. We should have that done by the end of the month. Is this okay with everyone? Great, so let’s get to today’s agenda.”