Appendix: Rubber Chickens The Rubber Chickens mentioned in this book have been grouped into four sections, which are specific to: 1. Staff/Management Interaction. 2. Management. 3. Compensation and Rewards. 4. Plan Design. Staff/Management Interaction Whenever you have a meeting, structure it to counter participants' tendencies to hear what they want to hear and see what they want to see. Structure the meeting to make sure they hear what is actually being said and see the reasoning behind it. Communication is irrevocable and irreversible. Interaction is based on more than just the immediate event. It is based on the history all parties bring with them to every encounter. People respond to inclusion. People are not stupid. 245