Teams All Star Sales T eams scrutiny, working under, 122 security, issues of, 118 selling characteristics, universal, 164 selling, long-term relationship, 220 shared agreements, record of, 21-22 shareholders, compensation for, 89 short-term variable pay, 94, 239 skills, decision-making, 69 management, 55 problem-solving, 191 source data, 61-62 specific agendas, 166 sports, team building and, 23 staff, assessment, 133 development, 133 experience, 84-85 interaction, 245-246 members, recruiting, 156-157 remaining sensitive, 123 stand alone documentation, 172 statement, mission, importance of a, 39 statements, mission, 41 building, sports and, 23 commitment, 24-25 compensation, 218-219 disaster, 23 ethics, 24-25 health, importance of, 185-187 play, 24 team, importance of a, 22 teams, leadership, 91 territorial symmetry, 228 ticket taker, customer service and the, 165 passive, 100 ticket takers, 164 customers and, 164 indirect, 165 time management, obstacles of, 179 trust, dialogue and, 158-159 dynamic of, 158 mutual respect and, 159 turnover rates, 84-85 U