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The real problem here is that we have more than one version of our software—or more accurately, more than one version of our source code—that we need to make changes to. We have version 1.0 of the code built and out there, but Bob found a pretty serious bug. On top of that, we’ve got version 2.0 in the works, but it’s full of untested, unworking features.
We need to separate them somehow...
You’ll always have tension between bugs cropping up in released versions, and new features in upcoming versions. It’s up to you to work with the customer to BALANCE those tensions.