Chapter 14 Reliable Innovation In the end, the positive answers to two questions form the essence of Agile Project Management: "Are you delivering innovative products to your cus- tomers?" and "Are you excited about going to work every day?" Agilists want to build innovative products--products that test the limits of our abil- ities as individuals and teams--and create a work environment in which people, as individuals and in teams, can thrive. Possibly the greatest barrier to becoming agile is dealing with the illu- sions of causality and certainty. In a production environment in which