A Refresher

Let’s lock in the ideas from this chapter:

• Going from high-school garage band to symphony to string quartet takes practice. Give the team room to do so (and to produce some wrong notes along the way).

• Make a conscious decision with the team about whether they need collaboration to get their work done. If not, stick with cooperation and focus on getting that working well.

• Focus on individuals first when you start to build cooperation and, if needed, collaboration.

• For teams in collaboration conversations, intervene to offer a new skill or to help them practice.

• “Call it” when teams slide back into noncollaborative behaviors.

• As soon as possible, step out of the center, and let the team collaborate on their own.

• To an accomplished team of collaborators, reveal the heart of collaboration, and encourage them to discover their meaning behind each collaboration maxim.