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Chapter 6. Coach as Facilitator > Wield a Light Touch

Wield a Light Touch

With both standing meetings and informal conversations, this basic facilitation intention endures: Support the team’s self-organization, and enhance their ability to deliver real business value all the time. You will know when this happens because the products they create will astonish them and delight their customers.

Astonishment and delight emerges from the work of a self-organized group creating products that make them proud. This is why I recommend a light touch when serving the team. Light-touch facilitation means that the coach always remembers that “This is their meeting, not mine.” Repeat it to yourself as many times a day as it takes. Let it soak in.


  

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