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While watching a tennis match, you may notice that the player receiving the serve stays on her toes rather than standing flat-footed. This stance allows the player to be ready for any ball, whether the serve is left or right, deep or short. Leaders and change agents involved in transitioning an organization to Scrum want the organization always on its collective toes, ready to go left, right, or any which way. An organization on its toes is ready for whatever change confronts it. Such an organization becomes accustomed to continuous incremental change, is rarely surprised by change, and will be able to assimilate change more quickly.
Leaders, managers, and change agents keep an organization on its toes by altering its containers, differences, and transforming exchanges. Leaders influence the direction in which an organization evolves by pulling one of Anderson’s seven levers.