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Chapter 7. Project Reporting—Keeping Eve... > Not Everything Is Visible at Service...

Not Everything Is Visible at Service1st

Once again, we visit Service1st for instruction in Scrum. Scrum was being used to develop release 9.0 of Service1st’s customer service software. The team committed to developing a lot of functionality in its very first Sprint. Irene, the ScrumMaster, tried to get the team to tone down its commitment, but the team insisted that it could complete all of the Product Backlog that it had selected. At the Sprint review, the team successfully demonstrated all of the functionality as well as several additional features. Management was ecstatic: Scrum was wonderful; the team was wonderful; everything was wonderful. Management thought that releases could now occur more frequently or contain more functionality.

But I was suspicious. During the demonstration, the team members had followed a scripted demonstration and had seemed reluctant to stray from the script. The reason was probably that they were operating under time constraints, but what if this wasn’t the case? In wartime, safe paths through minefields are marked with white lines. If you stay within the white lines, you are OK. If you wander outside the white lines, no one knows what might happen! The demonstration had seemed to be scripted to operate within white lines. I stayed after the Sprint review with several team members and exercised the functionality myself. The system encountered various errors, stack overflows, traces, and severe crashes whenever I departed from the script, straying outside the white lines.


  

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