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Part I: A Management Guide > The Process Management Framework

Chapter 5. The Process Management Framework

In This Chapter

The challenge in any organization that wants to improve its performance is to come up with an approach in which everyone has confidence. Personal preferences always compete against consistency of techniques throughout an organization. For that reason, organizations employ many methods of working, derived from many sources, and each method has some merit. Arguments over exactly which to use often reflects power struggles more than genuine methodological debates. In many cases, change agents make up their own methods based on what they hope will work. These often reflect a bias from a particular professional viewpoint.


  

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