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    List of Figures

    List of Figures

    Figure 1-1A holistic view of the role of process5
    Figure 2-1IDEAL cycle14
    Figure 2-2Summary of Six Sigma DMAIC cycle16
    Figure 2-3Quality Improvement Paradigm17
    Figure 2-4A Decision-based Lifecycle for Improvement19
    Figure 2-5Interoperable process improvement with CMMI as the unifying reference25
    Figure 3-1Product versus process development phases33
    Figure 4-1The work areas of an organization supported by CMMI47
    Figure 4-2Notional CMMI Capability Profile54
    Figure 4-3Target Capability Profile55
    Figure 5-1Points-of-interest view66
    Figure 5-2Navigational routing67
    Figure 5-3Demographic view68
    Figure 5-4Decision/Implementation and Failure/Success modes69
    Figure 5-5DLI70
    Figure 5-6Adoption commitment curve71
    Figure 5-7Archetypal death of cartoons (adapted from Garcia and Presson, “Beyond Death by Slides” tutorial)87
    Figure 7-1SURVIVAL104
    Figure 8-1Solution Selling’s Pain-Impact-Vision Cycle123
    Figure 8-2Buyer’s Risk Cycle126
    Figure 8-3Graphical summary of the Satir Change Model128
    Figure 9-1RFA bar chart showing individual response variations139
    Figure 9-2Radar-chart summary of CMMI Readiness and Fit Analysis140
    Figure 12-1Product versus process development phases180
    Figure 12-2Example swim-lane diagram187
    Figure 13-1Consulting role grid198
    Figure 13-2Sample role questions199
    Figure 13-3Flow chart of Satir Change Model200
    Figure 13-4What Chaos is like201
    Figure 13-5Beginnings of a CMMI value network204
    Figure 13-6Adoption Commitment Curve205
    Figure 13-7Satir model plus Adoption Commitment Curve206
    Figure 15-1RFA form236
    Figure 15-2One-Hour Process Description summary diagram239
    Figure 15-3Process description cycles243
    Figure 15-4Conceptual view of infusion246
    Figure 15-5Example Level of Use profile248
    Figure 15-6Conceptual view of diffusion252
    Figure 15-7After the all-hands meeting253
    Figure 15-8Basic classes for key roles held253
    Figure 15-9Several pilots have started254
    Figure 15-10Widespread adoption has begun255
    Figure 15-11Starting to see Institutionalization256
    Figure 15-12Moving into widespread use256
    Figure 15-13Improvement is the new status quo!257
    Figure 15-14Example “body” for CSI exercise263
    Figure 15-15Archetypal death cartoons (adapted from Garcia and Presson’s “Beyond Death by Slides” tutorial)265