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Chapter 3. Why Process Improvement Isn’t... > Developing and sustaining process im...

3.3. Developing and sustaining process improvement infrastructure

No matter which improvement life cycle or model you choose, you need to accept the fact that a long-term organizational improvement effort will require a sustainable infrastructure of people and other critical resources. This is the capital-investment aspect of improvement. When you’re building a manufacturing facility, you accept the fact that you will have to pay for the building, the tooling, the design of the manufacturing line, and the selection and training of the people who will manage the plant before you produce a single item from that line. We’re not trying to say that an improvement effort is as big as building a manufacturing plant, but both efforts share the attribute of requiring some level of investment before you can expect to see much benefit, and both require maintenance and sustainment of that infrastructure if you want to continue seeing benefit from their operation.

One difference between the DLI life cycle and some other PI life cycles is that the first three stages (Decide, Try, Analyze) are geared toward getting results without a large infrastructure already in place (at least for the first time through the cycle). This allows you to learn a little bit about the improvement process before committing resources to your PI infrastructure.


  

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