A.2. The Enterprise Software Delivery Organization

It’s not easy to put your arms around what is really meant by enterprise software or the enterprise software delivery organization that is responsible for the software’s development, delivery, and ongoing maintenance. Fundamentally, enterprise software is any software-intensive solution or product that provides core services to an organization in its daily business. Consequently, the enterprise software delivery organization is a support organization with responsibility for the creation, evolution, or ongoing operation of an enterprise’s computer systems. However, that description seems to ignore a number of the key characteristics that motivate the work and value that the group provides. For many organizations, enterprise software delivery is primary to the organization’s success. It provides the infrastructure that the organization relies on for smooth operation of....¹