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Chapter 5. Cross-Boundary Coordination a... > Making Dual Reporting Work

Making Dual Reporting Work

The Transformational Project Paradigm (TPP) assumes that matrix management will be used where applicable which, by its nature, requires dual reporting. The TPP initiative leader reports to or is a member of senior management under the formal organization. The project owners, who are likely to be senior functional managers, report to the TPP initiative leader for all transformational project work, while reporting to a senior manager within the formal organizational structure for their other responsibilities. User functional managers and specialized staff members report to the project owners for transformational project work, while continuing to report to their managers within the formal organizational structure for their other responsibilities. Information systems division (ISD) system architects and project managers report to the TPP initiative leader or to project owners during transformational project work, while continuing to report administratively to their home department managers under the formal ISD organizational structure. Development team staff members report to the project manager, while reporting administratively to their ISD manager. The additional matrix reporting dimension does not require changes in the user formal organizational structure to be successful.

Under this initiative/project matrix form, the TPP initiative leader and project owners oversee the transformational project work and are responsible for its success or failure. Their authority to call the shots must exist for them to be held accountable and to prevent operating and project concepts from being pulled apart by politics. The status quo, not business transformation, prevails when separate interests govern.


  

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