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Chapter IV. Value Integration > Quality Modeling
Quality Modeling
Quality is directly related to performance. If a product works exactly as designed and expected, it is considered a high-quality product.
Alphonse Dell’Isola
Fellow, SAVE International
Dr. Stephen J. Kirk, vice president of Smith, Hinchman & Grylls (SH&G), presented quality modeling at the 1994 Society of American Value Engineers conference. This method of analyzing customer quality expectations and managing quality over the life-cycle of a project is very simple and effective. Although the presentation focused on construction projects, this method is readily adaptable to other types of projects; only the quality model elements would have to change accordingly. The following section is an edited transcript of Dr. Kirk’s presentation.
