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Summary

Resistance to change is inevitable. Any attempt to impose the change process and its outcomes leads to serious problems in terms of poor working relationships, lack of trust, breakdowns in communication and significant loss in productivity. Resistance to change can be overcome by teamwork. Project managers should be used as change agents and trained in human aspects of project management.

A high proportion of project problems are caused by some kind of communication breakdown including lack of active listening; uncohesive teams; uncoordinated teamwork; and poor project leadership. General project management faces additional challenges because of the increased need for joint ventures. Moreover, international projects are characterized by the cultural diversity of the project teams and the project stakeholders. These factors emphasize the need to manage project human resources effectively through the understanding and use of a model that includes three elements: teamwork(T), leadership(L), and communication(C), otherwise known as TLC (tender loving care).


  

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