Total Quality Management

Total quality management (TQM), also referred to as total quality control (TQC), is a comprehensive approach for improving processes to satisfy the customers’ needs, specifications, and so forth.

One of the fundamental principles of TQM is focusing on the customer. Other principles include exercising continuous improvement of processes, relying on facts and data to make improvements, documenting processes, obtaining employee involvement (especially key people involved with the processes), and maintaining good customer-supplier relationships.