Using the Learning Curve to Design Effective Training

Fred Borgianini, PMP

PM Network 50 (July 1998)

Training is a major activity in many types of projects, especially those that develop and deploy new business processes, computer systems, or software applications. For example, implementing a new order-entry system can change the process of accessing customers’ information, entering orders, and tracking product sales. Employees performing the ordering process must learn new methods and procedures, new user interfaces, and new ways to access information. Training activities should include hands-on exercises that will allow employees to productively use the new system.