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Is Everybody Happy? > You Can’t Please All the People All the Time

You Can’t Please All the People All the Time

Article 3, Section E, in the Project Management Institute Code of Ethics states that as project management professionals, we will “be honest and realistic in reporting project quality, cost, and time.” In short, we will tell the truth. Doing so is bound to upset someone at some point. It is instructive for the project manager to understand this concept when trying to balance the desires of the project team, the client, and her employer. If project managers try to be all things to all people, they will usually end up being nothing to anyone.

The project manager must continue to report the status of the project as accurately as possible. It would be wrong and unethical to couch any status reports based on who is to receive the report or the perceived notion that one of the stakeholders may not like the news and become upset. In fact, consistent and accurate reporting will help set expectations, and in the long run reduce the likelihood that one of the big three will be upset, or if so, at least not for an extended period of time. People don’t like having other people upset with them, and project managers are no exception. However, project management is fraught with conflict. At some point in any project, the client, project team, or our employer will be less than pleased with how the project is being managed. Professional project managers understand and accept this fact of life; after all, it is what it is.


  

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