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Contents

Section: 1 Key Management Skills and Duties

Section: 2 Organizational Planning: Identifying Roles, Responsibilities, and Relationships

The Fourth Constraint: Relationships

Relationship Building: A Key Technical Skill

Anticipating Team Roles and Interactions When Planning a Software Development Project

The Project Manager/Functional Manager Partnership

Setting Expectations: Initiating the Project Manager/Client Relationship

Engage! Involve the Customer to Manage Scope

Enhancing Supplier Relationships

Section: 3 Human Resource Theory and Charts

Section: 4 Staff Acquisition and Kickoff

Section: 5 Team Development: Individual and Group Skills

Section: 6 Resolving Conflict

Section: 7 Closeout and Evaluation

Section: 8 Worldwide Teams and Cultural Issues

Section: 9 Managing Change

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Section 2: Organizational Planning: Identifying Roles, Responsibilities, and Relationships

The Fourth Constraint: Relationships

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