Communicating Continuously to Keep the Client Informed

Most service providers and their project managers are not in the same core business as the client organization. Therefore, if the client doesn’t give the project the attention necessary to fully understand the deliverables that will be produced, there may be unpleasant surprises for both parties. All too often, and usually too late, the client discovers that the delivered services may not meet the need.

The experienced project manager will remain in constant communication with the client to ensure that there is a complete understanding of work in progress, work accomplished, and work that is planned for the near future. During project reviews, we have heard the manager of a project valued at over $5 million say that he had not talked to the client’s representative in more than a month, since the representative knows how to contact him if she has questions.