iv Copyright Library of Congress Cataloging-in-Publication Data Ibbs, C. William Quantifying the value of project management : best practices for improving project management processes, systems, and competencies / William Ibbs, Justin Reginato. p. cm. Includes bibliographical references. ISBN: 1-880410-96-6 1. Project management. 2. Project management--Cost effectiveness. I. Reginato, Justin. II. Title. HD69.P75 .I233 2002 658.4'04 ­ ­ dc21 2002028714 Design and production of book interior by Project Design Inc. Design and production of book cover by Kate Pechter. Editing by Galadriel La Vere. Published by: Project Management Institute, Inc. Four Campus Boulevard Newtown Square, Pennsylvania 19073-3299 USA Phone: +610-356-4600 or Visit our website: www.pmi.org E-mail: pmihq@pmi.org © 2002 Project Management Institute, Inc. All rights reserved. "PMI" and the PMI logo are service and trademarks registered in the United States and other nations; "PMP" and the PMP logo are certification marks registered in the United States and other nations; "PMBOK", "PM Network", and "PMI Today" are trademarks registered in the United States and other nations; and "Project Management Journal" and "Building professionalism in project management." are trademarks of the Project Management Institute, Inc.