Index Configurable workflow Configuring/installing (implementation) Constraints, changes in Consultants/consulting team: implementation RASCI model timesheet management Controls, internal (SOX Section 404), 2 nd , 3 rd Corporate versus departmental initiative, 2 nd Corporate governance. See Governance, corporate. Cost(s): administration allocation, 2 nd capitalized, 2 nd customizations direct/indirect integration on-demand versus on-premise one-time of planned projects, anticipated reports rip and replace or reuse rules, 2 nd running training of waiting Cost performance index (CPI) Cost-plus billing Cost/revenue accounting. See Accounting. Cost rule rate engine Cost variance, 2 nd Critical event approach, revenue recognition Critical path, 2 nd CRM. See Customer relationship management (CRM). Currencies, multiple, 2 nd , 3 rd Curry, John Customer(s): access to workflow processes collaboration with internal/external processes, 2 nd project team risk Customer relationship management (CRM), 2 nd , 3 rd , 4 th , 5 th , 6 th , 7 th Customization best practices, 2 nd D Daily rates 259