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Table of Contents - Pg. i

Copyright .............................................................................................................................. viii Foreword ................................................................................................................................ ix Preface ................................................................................................................................. xiii Acknowledgments .................................................................................................................. xiv I. Working in a Flat World ......................................................................................................... 1 1. The Rise of the Project Workforce ................................................................................... 2 The World Is Flat--Again .......................................................................................... 2 Market Dynamics That Challenge Traditional Project Management .................................... 3 A Flat World Demands Collaboration and Cooperation .................................................... 4 New Nature of Work ................................................................................................. 5 Traditional Systems Prevent Progress in a Flat World ...................................................... 5 Project Workforce Management: A New System for a Flat World ...................................... 6 Project Workforce Management Identifies Interdependencies ............................................ 7 Workflow: Connects Projects and People to Business Processes ........................................ 8 Functions of a Project Workforce Management System .................................................... 9 Project Workforce Management: A Common Launching Point for All Explorers of the Flat World .................................................................................................................... 10 Note ...................................................................................................................... 10 2. Managing the Project/Service Delivery Life Cycle ............................................................. 12 Delivering Projects and Services ................................................................................ 13 Benefits for Users Participating in the Project/Service Delivery Life Cycle ......................... 14 Account Executives ......................................................................................... 14 Customers ...................................................................................................... 15 General Administrative Staff ............................................................................. 15 Project/Service Delivery Teams ......................................................................... 16 Finance Team ................................................................................................. 16 Project Managers ............................................................................................ 17 Resource Managers .......................................................................................... 17 Information Technology Department ................................................................... 18 Product Development Teams ............................................................................. 18 C-Level Executives .......................................................................................... 18 3. Project Governance ...................................................................................................... 20 Cost Accounting ..................................................................................................... 21 Budgeting ...................................................................................................... 21 Interdepartmental Chargebacks .......................................................................... 22 Timesheet Management .................................................................................... 23 Travel and Entertainment Expense Management ................................................... 24 Revenue Recognition and Work in Progress ......................................................... 24 Capitalizing Costs ........................................................................................... 25 Portfolio and Project Processes .................................................................................. 26 Templates, Methodologies, and Best Practices ...................................................... 26 Project Status, Health, and Milestones ................................................................. 27 Project Initiation and Approval .......................................................................... 27 Risk Management ............................................................................................ 28 Issue Management ........................................................................................... 28 Scope Verification and Change Control ............................................................... 29 Project Pipeline Analysis .................................................................................. 30 Corporate Governance .............................................................................................. 31 Sections 404 and 409: Effective Internal Controls and Rapid Reporting ..................... 31 Section 802: Destruction, Alteration, or Falsification of Records .............................. 32 Compliance .................................................................................................... 32 Risk Management and Basel II .......................................................................... 33 Notes .................................................................................................................... 34 4. Why Project Managers Need to Know about Sarbanes-Oxley ............................................... 35 i