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    Copyright
    Dedication
    Preface
    Ch. 1. Overview
    Ch. 2. Project Management Growth: Concepts and Definitions
    Ch. 3. Organizational Structures
    Ch. 4. Organizing and Staffing the Project Office and Team
    Ch. 5. Management Functions
    INTRODUCTION
    CONTROLLING
    DIRECTING
    PROJECT AUTHORITY
    INTERPERSONAL INFLUENCES
    BARRIERS TO PROJECT TEAM DEVELOPMENT
    SUGGESTIONS FOR HANDLING THE NEWLY FORMED TEAM
    TEAM BUILDING AS AN ONGOING PROCESS
    DYSFUNCTIONS OF A TEAM
    LEADERSHIP IN A PROJECT ENVIRONMENT
    LIFE-CYCLE LEADERSHIP
    ORGANIZATIONAL IMPACT
    EMPLOYEE-MANAGER PROBLEMS
    MANAGEMENT PITFALLS
    COMMUNICATIONS
    PROJECT REVIEW MEETINGS
    PROJECT MANAGEMENT BOTTLENECKS
    COMMUNICATION TRAPS
    PROVERBS AND LAWS
    HUMAN BEHAVIOR EDUCATION
    MANAGEMENT POLICIES AND PROCEDURES
    STUDYING TIPS FOR THE PMI® PROJECT MANAGEMENT CERTIFICATION EXAM
    ANSWERS
    PROBLEMS
    CASE STUDIES
    Ch. 6. Management of Your Time and Stress
    Ch. 7. Conflicts
    Ch. 8. Special Topics
    Ch. 9. The Variables for Success
    Ch. 10. Working with Executives
    Ch. 11. Planning
    Ch. 12. Network Scheduling Techniques
    Ch. 13. Project Graphics
    Ch. 14. Pricing and Estimating
    Ch. 15. Cost Control
    Ch. 16. Trade-off Analysis in a Project Environment
    Ch. 17. Risk Management1
    Ch. 18. Learning Curves
    Ch. 19. Contract Management1
    Ch. 20. Quality Management1
    Ch. 21. Modern Developments in Project Management
    Ch. 22. THE BUSINESS OF SCOPE CHANGES
    Ch. 23. The Project Office
    Ch. 24. MANAGING CRISIS PROJECTS
    Ch. 25. The Rise, Fall, and Resurrection of Iridium: A Project Management Perspective
    Appx. A. Solutions to the Project Management Conflict Exercise
    Appx. B. Solution to Leadership Exercise
    Appx. C. Dorale Products Case Studies
    Appx. D. Solutions to the Dorale Products Case Studies
    Appx. E. Alignment of the PMBOK® Guide to the Text
    Index
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    Chapter 5. Management Functions > INTERPERSONAL INFLUENCES

    5.4. INTERPERSONAL INFLUENCES

    PMBOK® Guide, 4th Edition

    9.1.2 Human Resource Planning Tools and Techniques


      

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