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    Copyright
    Preface
    Ch. 1. Get Users Involved As Early As Possible
    Ch. 2. Avoid Whack-a-Mole Development
    Ch. 3. A Word Can Make You Miss Your Deadline
    Ch. 4. Make Project Sponsors Write Their Own Requirements
    Ch. 5. Favor the Simple Over the Complex
    Ch. 6. Pay Your Debts
    Ch. 7. Add Talents, Not Skills, to Your Team
    Ch. 8. Keep It Simple, Simon
    Ch. 9. You Aren't Special
    Ch. 10. Scrolling Through Time
    Ch. 11. Save Money on Your Issues
    Ch. 12. How to Spot a Good IT Developer
    Ch. 13. Developer Productivity: Skilled Versus Average
    Ch. 14. Size Matters
    Ch. 15. Document Your Process, Then Make Sure It Is Followed
    Ch. 16. Go Ahead, Throw That Practice Out
    Ch. 17. Requirement Specifications: An Oxymoron
    Ch. 18. Success Is Always Measured in Business Value
    Ch. 19. Don't Skip Vacations for the Project
    Ch. 20. Provide Regular Time to Focus
    Ch. 21. Project Management Is Problem Management
    Ch. 22. Empowering Developers: A Man Named Tim
    Ch. 23. Clever Code Is Hard to Maintain
    Ch. 24. Managing Human Factors in IT Project Management
    Ch. 25. Use a Wiki
    Ch. 26. The Missing Link
    Ch. 27. Estimate, Estimate, Estimate
    Ch. 28. Developers Unite—PMOs Are Advancing
    Ch. 29. Value Results, Not Just Effort
    Ch. 30. Software Failure Is Organizational Failure
    Ch. 31. A Voice from the Other Side
    Ch. 32. Keep Your Perspective
    Ch. 33. How Do You Define "Finished"?
    Ch. 34. The 60/60 Rule
    Ch. 35. We Have Met the Enemy...and He Is Us
    Ch. 36. Work in Cycles
    Ch. 37. To Thine Own Self Be True
    Ch. 38. Meetings Don't Write Code
    Ch. 39. Chart a Course for Change
    Ch. 40. IT Program Management: Shared Vision
    Ch. 41. Planning for Reality
    Ch. 42. The Fallacy of Perfect Execution
    Ch. 43. Introduce a More Agile Communication System
    Ch. 44. Don't Worship a Methodology
    Ch. 45. Don't Throw Spreadsheets at People Issues
    Ch. 46. One Deliverable, One Person
    Ch. 47. The Fallacy of Perfect Knowledge
    Ch. 48. Build Teams to Run Marathons, Not Sprints
    Ch. 49. The Holy Trinity of Project Management
    Ch. 50. Roadmaps: What Have We Done for You Lately?
    Ch. 51. The Importance of the Project Scope Statement
    Ch. 52. Align Vision and Expected Outcome
    Ch. 53. Alice Doesn't Live Here Anymore
    Ch. 54. Avoiding Contract Disputes
    Ch. 55. You Get What You Measure
    Ch. 56. Don't Fall into the "Not Invented Here" Syndrome
    Ch. 57. Favor the Now Over the Soon
    Ch. 58. Speed Is Life; More Is Better
    Ch. 59. Building the Morale on Your Team
    Ch. 60. A Project Depends on Teamwork
    Ch. 61. Serve Your Team
    Ch. 62. The Fallacy of the Big Round Ball
    Ch. 63. Responding to a Crisis
    Ch. 64. Know Your Integration Points
    Ch. 65. Aggressively Promote Communication in Distributed Projects
    Ch. 66. Start with the End in Mind
    Ch. 67. Clear Terms, Long Friendship!
    Ch. 68. The Best Estimators: Those Who Do the Work
    Ch. 69. Communicating Is Key
    Ch. 70. A Project Is the Pursuit of a Solution
    Ch. 71. It's the People, Stupid
    Ch. 72. Documents Are a Means, Not an End
    Ch. 73. Can Earned Value and Velocity Coexist on Reports?
    Ch. 74. Scope Change Happens; Get Used to It
    Ch. 75. Buying Ready-Made Software
    Ch. 76. Project Sponsors—Good, Bad, and Ugly
    Ch. 77. Should You Under-Promise, or Over-Deliver?
    Ch. 78. Every Project Manager Is a Contract Administrator
    Ch. 79. Important, but Not Urgent
    Ch. 80. Teach the Process
    Ch. 81. The Fallacy of Status
    Ch. 82. What Do They Want to Hear, Anyway?
    Ch. 83. Recognize the Value of Team Morale
    Ch. 84. Engage Stakeholders All Through Project Life
    Ch. 85. The Value of Planning
    Ch. 86. Don't Always Be "The Messenger"
    Ch. 87. Effectively Manage the Deliverables
    Ch. 88. We Are Project Managers, Not Superheroes
    Ch. 89. Increase Communication: Hold Frequent, Instant Meetings
    Ch. 90. Flexibility Simplifies Project Management
    Ch. 91. The Web Points the Way, for Now
    Ch. 92. Developers Hate Status Reports, Managers Love Them
    Ch. 93. You Are Not in Control
    Ch. 94. Share the Vision
    Ch. 95. True Success Comes with a Supporting Organization
    Ch. 96. Establish Project Management Governance
    Ch. 97. 9.7 Reasons I Hate Your Website
    Contributors
    Colophon
    Index
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    Chapter 69. Communicating Is Key

    Chapter 69. Communicating Is Key

    — Gennady Mironov, CPM

    Toronto, Ontario, Canada


      

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