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Part Seven: In Summary > Requirements Gathering

Appendix D. Requirements Gathering

In most management problems there are too many possibilities to expect experience, judgement, or intuition to provide good guesses, even with perfect information.

Russell L. Ackoff
Management Information Systems scientist

Appendix Learning Objectives

After reading this appendix, you will be able to:

  • Understand the significance of wants versus needs

  • Describe what managing customer expectations really means

  • Know what a requirement is and how to gather requirements

  • Understand the role of the stakeholder in requirements gathering


  

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