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Chapter 8. Finalizing Project Objectives... > Value of Written Communication

Value of Written Communication

Oral communication is prone to misunderstandings. People’s minds wander and often they are multitasking, especially when conversing on the telephone. Factor in foreign accents, bad connections, and even basic cultural differences, and effective communication can be a challenge.

A key to eliminating misunderstandings is to insist that project requirements be in writing. The request that requirements be in writing forces the stakeholders to be clear and more complete in their thoughts. It also opens the door for the project manager to ask clarifying questions to obtain a precise list of requirements. Having the project requirements in writing helps the project manager organize and plan the project and all of its components, including measuring how success will be defined. Finally, written requirements support the project manager when a stakeholder seeks to expand the project scope.


  

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