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Chapter 10. PROJECT COMMUNICATIONS MANAG... > PROJECT COMMUNICATIONS MANAGEMENT - Pg. 245

CHAPTER 10 - PROJECT COMMUNICATIONS MANAGEMENT 10 These processes interact with each other and with processes in the other Knowledge Areas. Each process occurs at least once in every project and, if the project is divided into phases, it could occur in one or more project phases. Although the processes are presented here as discrete elements with well-defined interfaces, in practice they may overlap and interact in ways not detailed here. Communication activity has many potential dimensions, including: · Internal (within the project) and external (customer, other projects, the media, the public), · Formal (reports, memos, briefings) and informal (emails, ad-hoc discussions), · Vertical (up and down the organization) and horizontal (with peers), · Official (newsletters, annual report) and unofficial (off the record communications), · Written and oral, and · Verbal and non-verbal (voice inflections, body language). Most communication skills are common for general management and project management, such as, but not limited to: · Listening actively and effectively,