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The four pillars of service-orientation (introduced in Chapter 4) are summarized in Table G.2.
| Pillar | Description |
|---|---|
| Teamwork | Cross-project and cross-functional teams and cooperation are required. |
| Education | Team members must communicate and cooperate based on common knowledge (common vocabulary, definitions, concepts, methods) and understanding of the target state the team is collectively working to attain. |
| Discipline | Consistent application of common knowledge by all members of the teams. |
| Balanced Scope | Establish teamwork, education, and discipline within a meaningful and manageable scope. |