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Chapter 12. Leading Edge Software Tools > Twitter for generalized problem repor...

Twitter for generalized problem reporting

Twitter represents an interesting use of a global messaging system. Organizations can use the generalized twitter interface for notifying personnel of specific events. Responses can be automated, too. Twitter allows messages of 140 characters or less, but this is not a major limitation. If one combines the value of twitter's reliable message distribution and retrieval system, with the value of a formalized, architected message identifier, then there is considerable value in using twitter for event notification to members of a select global population.

As product first-fault software serviceability gains in importance, we can expect to see more products, more creative products, in the future. These are just a sample of the kinds of thinking possible.


  

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