Deliver!: How to Be Fast, Flawless, and Frugal

Jim Champy

© 2012 by James A. Champy
Publishing as FT Press
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Printed in the United States of America

ISBN-10: 0-13-231246-8

ISBN-13: 978-0-13-231246-2

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Vice President, Publisher
Tim Moore

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Dedication

This book is dedicated to my dear friend and colleague, Tom Gerrity, from whom I have learned so much about what’s important in life and work.

Acknowledgments

As always, my best work is done in association with others. For this book and the others in this series, my thanks go to the talented editors at Wordworks, Inc.: Donna Sammons Carpenter, Maurice Coyle, Ruth Hlavacek, Robert Shayerson, and Robert W. Stock. I am also grateful to my long-time literary agent, Helen Rees, and my publicist, Barbara Hendra. I am deeply appreciative of my publisher, Tim Moore, and all of his colleagues at Pearson: Amy Neidlinger, Megan Colvin, Julie Phifer, Sandra Schroeder, Jovana Shirley, Gloria Schurick, Lisa Stumpf, San Dee Phillips, and Sarah Kearns.

Finally, as always, I am grateful to my wife, Lois, and son, Adam, for their support and advice when I write. They keep me focused on the important, the real, and the practical.

About the Author

Jim Champy is one of the leading management and business thinkers of our time. His first best seller, Reengineering the Corporation, remains the bible for executing process change. His second book, Reengineering Management, another best seller, was recognized by Business Week as one of the most important books of its time. Champy’s last book is Reengineering Health Care: A Manifesto for Radically Rethinking Health Care Delivery.

This book, DELIVER!, is a part of a series that examines new business models. The earlier books in the series are OUTSMART! and INSPIRE!. Champy has filled these books with examples of how companies are outsmarting their competition, engaging customers, and operating in fundamentally new ways.

Champy is also an experienced manager and advisor. He is the Chairman Emeritus of Dell Services Consulting Practice and serves on several private and public sector boards. He speaks and writes with the authority of real business experience and brings pragmatism to the world of business. Champy observes that there is not much new in management, but there is a lot new in business—and a lot to learn from what’s new.