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Bibliography - Pg. 225

Bibliography Albrecht, Karl. The Northbound Train. 1994. , and Larry Bradford. The Service Advantage. 1990. American Management Association Europe Study. Service: The New Competitive Edge. 1988. Ansoff, H. Igor, R. P. Declerck, and R. L. Hayes. From Strategic Planning to Strategic Management. 1976. Brandt, Steven. Strategic Planning in Emerging Companies. 1981. . Entrepreneuring in Established Companies. 1986. Buzzell, Robert, and Bradley Gale. The PIMS Principles. 1987. Crego, Edwin, et al. How to Implement a Business Plan. 1986. Crego, Edwin, and Peter Schiffrin. Customer-Centered Reengineering: Remapping for Total Customer Value. 1994. Davidow, William, and Bro Uttal. Total Customer Service. 1989. Drucker, Peter. Management. 1979. Dychtwald, Ken, and Joe Flower. Age Wave: The Challenges and Opportunities of an Aging America. 1989. Hawken, Paul. Growing a Business. 1987. Kravetz, Dennis J. The Human Resources Revolution: Implementing Progressive Management Practices for Bottom-Line Success. 1988. 225