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Encyclopedia of Networked and Virtual Or... > Collaborative Performance Measuremen... - Pg. 244

Collaborative Performance Measurement Thomas Matheis German Research Center for Artificial Intelligence (DFKI), Germany Björn Simon German Research Center for Artificial Intelligence (DFKI), Germany Dirk Werth German Research Center for Artificial Intelligence (DFKI), Germany INTRODUCTION Due to the increasing heterogeneity and dynamics of the economy, more and more enterprises are challenged to adapt continuously to rapid changes, to concentrate on their core competencies as well as to search for competitive advantages and innovations (e.g., Prahalad & Hamel, 1990). Rapid technological advances and altered customer demands create a new dynamic and complex business environment, which requires flex- ibility and mobility of enterprises (Camarinha-Matos, 2002). For these reasons, different enterprises have Technological concepts like service-oriented archi- tecture allow enterprises to interconnect their infor- mation systems for a collaborative business process execution (e.g., Kupsch & Werth, 2004) but do not support the management controlling of the collabora- tive processes and the collaboration itself. Because the competition has changed from the competition between single enterprises to an increasing competition between networks, it is necessary to enhance estab- lished concepts like business performance management (e.g., Davila, Cucuzza, & Drucker, 1998; Scheer, Jost, Hess, & Kronz, 2005) and business activity monitoring