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Chapter 4. The Two-Question Performance-... > The Second Most Important Question: ...

The Second Most Important Question: Visualization and Problem Solving

If you want to better understand a candidate’s thinking, planning, and job-specific problem-solving skills, just ask this question: “If you were to get this job, how would you go about solving ________________ [describe a typical problem]?”

Make sure you turn off the spotlights and talk about real work when you ask this question. The key here is to get into a give-and-take discussion about a realistic job problem. It’s been my experience that top performers have the ability to discuss what’s needed to solve typical problems. Even if the person can’t provide the answer right away, she knows how to get to the answer.


  

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