Devon A programmer/analyst from the research labs' IT department Karl An internal consultant for the Contoso Research Laboratories Prologue: Paul Is in a Pickle Paul is feeling some heat and he isn't happy. New government regulations require Con- toso Pharmaceuticals to supply specific quarterly reports describing how it acquires, stores, uses, and disposes of chemicals. Hundreds of Contoso scientists have vast arrays of chemi- cals in their labs and thousands of additional containers are stored in the chemical stock- room. The only way Paul can comply with these reporting regulations is to have a robust Chemical Tracking System (CTS) that can monitor the location and status of every chemi- cal container in the company. Paul has been aware of this need for some time, but now it has become critical. Two previous teams from a corporate IT department had taken a stab at the Chemical Tracking System. Each team sat down with Paul to discuss his requirements, but neither team ever produced a written requirements specification and eventually both efforts were abandoned without delivering anything. Now Paul is under increasing pressure to deliver these reports for regu- latory compliance and he has nothing to show for the previous efforts. Knowing how criti- cally this application is needed, the research labs' IT department charters a new team to beat