Index absolutes, 118 accountability BOLD teams and, 63 NICE teams and, 9 Achiever(s) and BOLD principles, 106 on BOLD teams, 75­76 on FIERCE teams, 51­52, 54 on NICE teams, 24­26 self-assessment checklist for, 190 agendas, 65 agreement, 150­153 although, 134, 152 always, 118, 119 and with BOLD requests, 133, 134 as bridge-building term, 96­97, 153 asking permission, 150 assertiveness, 134­135 assuming innocence and BOLD disagreements, 145­148 and BOLD feedback, 110­111 and BOLD teams, 60­61 bridge-building when giving, 113­115 emotional reactions and, 138­139 planning sheet for, 199­200 practice exercises for, 167­168, 172­173 prefacing BOLD requests with, 132­134 BOLD principles, 80­82, 85­107 and balance, 88­91 confronting others using, 102­104 and disagreements, 144­154 examples of, 91­101 and NICE-BOLD-FIERCE continuum, 85­88 and NICE/FIERCE norms, 101 and NICE team players, 105­106 see also assuming innocence; bridge-building; inviting dialogue; speaking your truth BOLD requests, 127­142 and assuming innocence, 128­131 and bridge-building, 131­135 and inviting dialogue, 138­141 planning sheet for, 203­204