26 Go With the Flow Objectives 1. To learn how to create a work process flow chart. 2. To create a flow chart for a work process in your organization. Participants Fewer than 10 people; larger groups may be divided into subgroups of 4 to 5 people. Time Limit 2 to 3 hours. Physical Setting Chairs around a conference table in a room with lots of empty wall space to post flipchart paper. Materials and Resources 1. Flipchart paper and markers; push pins or masking tape. 2. Several pads of large self-stick notes. 3. Copy of Exercise 26.1 for each participant. Process 1. Open the session by outlining the concept of "work as a process." Indicate that creating a flow chart is the first step in a solid quality improvement effort. 2. Select one of the team's main work processes. Divide the team into several subgroups. Give each person a copy of Exercise 26.1 and ask each subgroup to complete it. Allow about 30 minutes. 121