Index 213 Index achievement, celebrate, 193-197 adjust and asses, a need to, 35-36 adjusting based on feedback, 46, 47 agreement and understanding its synonym, 163 Airlines, Eastern, 190 assess and adjust, a need to, 35-36 leaders, 48-49 managers, 42-44 assessment tools, 66 assets, protecting your, 195-197 attention density, 121-122 authoritarian leaders, 21 Behave, Different Ways People, 85-86 brain, human,117-118 builder or climber, are you a, 17-29 builders and climbers, 21, 22-25 bureaucratic leaders, 21 Business Case for Emotional Intelligence, The, 82 capabilities needed for success, other, 65-66 charismatic leaders, 21 climber or a builder, are you a, 17-29 coach, get yourself a, 77-78 what to keep in mind when getting a, 77-78 coaches, 21 coaching, instituting, 67-69 comminicating ideas through organization, 46 213