Index Interaction Method expanded, 221­222f How to Make Meetings Work (Doyle and Straus), 108 shared responsibility, 110­111 The Consensus Building Handbook (Susskind, McKearnan, and Thomas-Larmer, eds.), 108 interest, conflicts of, 119 interventions, facilitative, 156 involvement community, 223f ­224 company mission, 179 levels in decision making, 148f ­153 process map design, 159 rings of, 48­51, 49f stakeholder, 39 issues, cross-boundary, 170 Italy, comparative study of govern- ments in Northern and Southern, 197 Johansen, Bob, Time/Place Matrix, 53f John F. Kennedy School of Government, Harvard, compari- son of Northern and Southern Italian governments, 197­198 jury, citizen, 194 Layton, Tom, community dispute res- olution, 67­69 leader, Interaction Method role, 111­114, 112f, 117 leadership in collaborative communities, 188­189 cross-sector, 194­195 cultural change, 164 facilitative, 9, 145­164 problem solving experience, 206 process leader role and mind-set, 70­71 separating process from content, 118 seven practices of facilitative 223f ­225 supporting collaborative, 176­177 training, 185­186 learning, problem-solving skills, 32 lighting, meeting rooms, 140­141 limitations, stakeholders in negotiated mediations, 69­70 linear planning, process, 77­79f lists, brainstorming, 25­26 loyalty, employee, 180 Kotter, John and James Heskett, Corporate Culture and Performance, 178 language common, 29­33, 176 hypertext, 52 laptops group memory, 138 recording device, 131 Larson, Carl and David Chrislip, col- laborative premise, 55­56 latecomers, disruption by, 136­137 McKearnan, Sarah, Jennifer Thomas- Larmer and Lawrence Susskind, The Consensus Building Handbook, 108 management information flow through middle, 55 knowledge, 172­173 manager, Interaction Method role, 221­222f manufacturing, product development process maps, 98­100 map, process. See process map matrix, Time/Place, 53f maturity, leadership, 151­152 mechanisms, collaborative linking, 170 238