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Chapter 7. Processes and Procedures > Internal Communication Processes and Proc...
7.3. Internal Communication Processes and Procedures
The first section of this chapter we discussed processes that dealt with keeping the customer informed. Just as important as keeping the customer informed is keeping the ISD team informed. Internal communication processes and procedures are needed to ensure that the ISD team operates as a cohesive unit. Processes that aid in this effort are:
Help Desk Off-Hour Escalation
Team Contact List
Vendor Contact List
ISD Internal Request Procedure
Change Control Process
