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    Appendix B. Sample Service Level Agreement

    Appendix B. Sample Service Level Agreement

    REVISION DATE: 6 August, 1999
    Area of Responsibility Signature Date
    Customer: Mfg Plant Mgr Nicole Sano ________________________________
    Customer Functional Mgr: Shannon Kullmann ________________________________
    IT Program Mgr: Jonathan Matthews ________________________________
    IT ISD Mgr: Paul Bardanis ________________________________
    IT Appl. Support: Maria Tardugno ________________________________



      

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