4.4. Implementation Considerations

If you do not currently identify problems proactively, you should initiate a project to identify and implement monitoring tools and agents across the entire infrastructure. The project should focus on developing a consistent, comprehensive, and affordable monitoring strategy. A representative from each of the disciplines (messaging, Internet, WAN, LAN, desktop, etc.) should participate in the evaluation, selection, and implementation of the tools and agents in their area. The service center must also be represented on the team, since they will be using the tools. A strong program/project manager must resolve issues, ensure overall compatibility, and own the overall implementation schedule. The project can be organized in a number of different ways, with a number of different participants, but there are several key factors:

• The strategy should be consistent and cross all of the disciplines, and all participants must work toward the same goals.

• This project requires strong leadership, negotiation, and team-building skills.