3.11. Updating Many Tickets at Once

Sometimes, you need to perform the same operation on a bunch of tickets at once. For example, when an employee leaves, you might need to reassign all of his tickets to someone else. Whenever a search returns multiple tickets, you can use the bulk update form to modify all of them. The lower right of the search results page has a link titled Update multiple tickets. This brings you to a new form, shown in Figure 3-16.