Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint

Key Findings

The findings indicated that 4% of the respondents have implemented smart cards, 6% kiosks, 9% automated teller machine technology, and 16% Interactive Voice Response (IVR). Similarly, only 17% of the respondents implemented certification authority technology. Furthermore, the volume of transactions came from the largest proportion of respondents (33%), who had between 1,000 and 10,000 electronic transactions per annum. Thirty percent had up to 1,000 transactions per annum, 20% had between 10,000 and 100,000 transactions, 10% had between 100,000 and 500,000 transactions, and 7% had more than 500,000 transactions per annum. More than half of the respondents indicated that their transaction value was over one million dollars per annum. The findings emphasized that despite an overall advance, much of the activity relating to e-commerce implementation remained in the ’talking stage.’ Most of the SMEs have also realized the importance of implementing e-commerce as a ’must do,’ due to competitive pressure from the larger firms. In the next section, we discuss the two types of e-commerce adopters identified in this study.

Types of E-Commerce Adopters

The findings revealed two groups of e-commerce adopters, namely leaders and followers, who displayed distinct sets of characteristics in terms of e-commerce adoption, implementation, and integration. Leaders referred to organizations that have achieved profit or productivity gains from e-commerce implementation, and followers referred to those that did not. With regard to e-commerce leaders are those for whom ’very good’ or ’excellent’ achievement of profitability and improvement benefits has occurred through e-commerce (or, in the case of non-profit organizations, ’excellent’ achievement of productivity and improvement benefits).


  

You are currently reading a PREVIEW of this book.

                                                                                                                    

Get instant access to over $1 million worth of books and videos.

  

Start a Free Trial


  
  • Safari Books Online
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint