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Copyright

Copyright

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations have been printed with initial capital letters or in all capitals.

The author and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein.

The publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales, which may include electronic versions and/or custom covers and content particular to your business, training goals, marketing focus, and branding interests. For more information, please contact:

     U.S. Corporate and Government Sales
     (800) 382-3419
     corpsales@pearsontechgroup.com

For sales outside the United States please contact:

     International Sales
     international@pearson.com

Visit us on the Web: informit.com/ph

Library of Congress Cataloging-in-Publication data is on file.

Copyright © 2010 Pearson Education, Inc.

All rights reserved. Printed in the United States of America. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, write to:

     Pearson Education, Inc
     Rights and Contracts Department
     501 Boylston Street, Suite 900
     Boston, MA 02116
     Fax (617) 671 3447

This material may be distributed only subject to the terms and conditions set forth in the Open Publication License, v1.0 or later (the latest version is presently available at http://www.opencontent.org/openpub/).

ISBN-13: 978-0-137-02506-0

Text printed in the United States on recycled paper at RR Donnelley, Crawfordsville, IN.

First printing February 2010

Cover - The Big Ben clock tower symbolizes Great Britain, where best practices for IT infrastructure processes were first formalized.

Editor-in-Chief
Mark Taub

Acquisitions Editor
Greg Doench

Development Editor
Songlin Qiu

Managing Editor
Patrick Kanouse

Project Editor
Mandie Frank

Copy Editor
Box Twelve Communications, Inc.

Indexer
Tim Wright

Proofreader
Elizabeth Scott

Technical Reviewers
Dave Albers
Rex Karsten
Les Labuschagne

Publishing Coordinator
Michelle Housley

Book Designer
Chuti Prasertshith

Compositor
Bronkella Publishing LLC

Dedication

In Fondest Memory of My Beloved Son Ben

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