Acknowledgements

We are grateful for all the help and support we have been given in writing this book, including the many hundreds of both business and IS/IT managers, whose application of the tools and ideas presented in the book have enabled us to refine the process to that presented here. Their use has not only ensured that the process has been robustly tested in a wide variety of settings, but has demonstrated its relevance and value. The examples used in the text have all been drawn from use by real organizations and we would particularly like to thank them for their contribution.

We would also like to thank current and former colleagues at Cranfield School of Management, who played a significant part in developing and refining the concepts, ideas and techniques: Phil Taylor, Roger Elvin and, especially, Peter Murray.

Finally, we are both particularly appreciative of the help provided by Carole Hutchings in preparing the manuscript and by Carol Ward, for her careful reading of the manuscript and insightful comments in improving its quality.