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    Copyright
    Foreword
    Preface
    Acknowledgment
    Section I: ICT Strategy in Changing Business Environments
    Ch. I. Review of Current ICT Developments
    REFERENCES
    Ch. II. Linking Information to Business Strategies and Decision Making
    REFERENCES
    Ch. III. Developing and Implementing an ICT Strategy
    REFERENCES
    Ch. IV. Strategic Alliances Through the Use of ICT
    REFERENCES
    Ch. V. Planning and Managing ICT Change
    REFERENCES
    Section II: Techniques for Effective ICT Development
    Ch. VI. Identifying Opportunities for Using ICT
    REFERENCES
    Ch. VII. Introduction to Current Techniques for Effective ICT Development
    REFERENCES
    Ch. VIII. System Development and Project Management
    REFERENCES
    Ch. IX. Critical Success Factors for ICT Development
    REFERENCES
    Ch. X. Impediments to the Successful Implementation of ICT
    REFERENCES
    Ch. XI. Learning from Failures
    REFERENCES
    Section III: ICT Challenges for the Future
    Ch. XII. Drivers and Barriers for ICT Development
    REFERENCES
    Ch. XIII. Current Developments and Diffusions in ICT: ERP, SCM, CRM
    REFERENCES
    Ch. XIV. E-Technology: E-Business, Intranet, Extranet, Internet
    REFERENCES
    Ch. XV. Knowledge Management
    REFERENCES
    Ch. XVI. Security and Risk Management
    REFERENCES
    Selected Readings
    Ch. XVII. Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines
    REFERENCES
    Ch. XVIII. Competing in the Age of Information Technology in a Developing Economy: Experiences in an Indian Bank
    REFERENCES
    Ch. XIX. Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology
    REFERENCES
    Ch. XX. Nazar Foods Company: Business Process Redesign Under Supply Chain Management Context
    REFERENCES
    Ch. XXI. The Expansion Plan of TeleDoc: What and How Much of the Technology Employed is to Change?
    REFERENCES
    Ch. XXII. Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics
    EXECUTIVE SUMMARY
    ORGANISATIONAL BACKGROUND
    SETTING THE STAGE
    CASE DESCRIPTION
    CURRENT CHALLENGES
    CONCLUSION
    ACKNOWLEDGMENT
    REFERENCES
    About the Authors
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    Chapter XXII. Process-Aware E-Government Services Management: Reconciling Ci...

    Chapter XXII. Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics

    A. Taleb-Bendiab, Liverpool John Moores University, UK

    K. Liu, University of Reading, UK


      

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