8.5. Group Dynamics

Above all, by formally recognizing the existence of fuzziness, we will realize why management isn’t the way it’s supposed to be—why it probably shouldn’t be the way it’s supposed to be. We’ll learn that the problems caused by fuzziness are not to be avoided at all costs, but instead are problems to be worked on and lived with. Perhaps most important of all, we will come to find that the fuzzy side of management not only poses serious problems but opens up unusual opportunities as well—and only then may we claim to fully understand what properly unbusinesslike management is all about.

—ROGER GOLDE [51]

In this section, we review some of the influences governing collaborative and other multiperson interactions in the development and use of computers and communications, from the perspectives of the risks involved.